We Want You To Love What You Buy! We offer a 30 day refund policy. We will work with you to return or exchange your item with just a few exceptions!
Items that are always final sale:
The following categories of items are never returnable, exchangeable or refundable.
Personalized items with specified names or dates or quotes
Furniture arriving via freight
Should your non returnable item be damaged please read below. Please save any/all boxes and packaging from these damaged orders until we notify you to discard them. Replacement will be discussed on a case per case basis.
Eligible Items for Return:
Items eligible for return, must be returned within 30 days. Items returned after 30 days will receive a store credit only. If you would like to return or exchange an item/order, purchased online, and that falls into these time frames, you must acquire an RA# (return authorization) by filling out our return form below.
Items returned without an RA# or beyond the 30 day limited time period, will incur a 25% restocking fee.
Our return policy for damaged or defective items:
• Shipping damages must be reported within 5 business days of receipt of item.
• Damage returns must be scheduled within 14 days of claim. Please use contact form below to coordinate any damage returns.
• Inspect all items and boxes at the time of delivery
• Note any possible damages to items or packaging at the time of delivery
(Please take pictures of all damaged items including packaging as these will be required to process your exchange)
• 30 Day return policy for defective items
• Defective items are items that do not function the way they are intended
• Defective items do not include variations in paint patterns, patina or antique paint finish
*Free Shipping Items Returned or Exchanged:
If you would like to return an item that was shipped free and falls under returnable items, then the refund will be processed for the amount of the item minus standard shipping prices to cover our costs. Unless the item is defective or damaged and therefore shipping will be on us. The customer is also responsible for shipping costs of the item being sent back to JBD Decor, or the manufacturer, specified during the return process. Some items drop ship from manufacturer and these items will need to be returned directly back to the manufacturer. Failure to do so will incur additional charges.
Returned items must be returned in original packaging with any tags still attached. Item must be in original condition, unwashed or worn in any way, and free from pet hair and odors such as cigarette smoke or animal scents or stains. Any items that are unfit for resale will be rejected and sent back to the customer with additional charges.